IMPORTANT INFORMATIONCredit guide &
Credit guide &
privacy statement.
Understand our credit services, fees and commissions, and how we handle your personal information.
On this page
About this guide
Our Credit Guide contains important information about the services we provide and how we can assist with your finance needs. It explains our credit assistance, fees and commissions, our lender panel, and what to do if you have a complaint.
Chris Foster-Ramsay is Credit Representative 402184 of Connective Credit Services Pty Ltd, Australian Credit Licence 389328.
What the guide covers
- Credit assistance: how we can help you apply for a loan or loan increase, or recommend that you remain in an existing loan.
- Understanding your needs: how we assess your requirements and objectives, financial situation and ability to repay, and verify relevant information.
- Fees and commissions: fees that may apply to our credit assistance, lender and third-party charges, and how we receive commissions. Any credit assistance fee will be detailed in a Credit Quote before your application is submitted.
- Our lender panel: information about the lenders we can access, our accreditations, referral arrangements and other benefits.
- Complaints and dispute resolution: how to raise a concern and access internal and external dispute resolution. You can also visit our Compliments & concerns page.
- Your privacy: how personal and credit information may be collected, used and shared, and your rights to access and correct your information.
Read the full document
The PDF includes the complete Credit Guide and Privacy Disclosure Statement and Consent.
PDF · 15 pages